Kwa ufupi
Your pass gives you a set number of gym visits each billing period, which you can use at any partner gym it covers. You pay in TZS by mobile money or card through our payment partners. Follow each gym's house rules, train within your limits, and talk to us first if something goes wrong.
Muhtasari huu unakusaidia kusoma hati. Maandishi kamili hapa chini ndiyo yanayotumika.
1. About these terms
These terms are an agreement between you and FitFlex Africa Technology Limited (registration number 208965360), which operates FitFlex Africa. They apply when you create an account or use the FitFlex Africa app, passes, gym visits, trainer bookings or marketplace. Our privacy policy explains how we handle your personal data.
FitFlex connects you with independent partner gyms, trainers and vendors. They provide the facilities, sessions and products; we provide the platform, the pass and the payments.
2. Your account
You must be at least 18 years old to buy a pass, or have a parent or guardian's consent if you are 13 to 17. Give accurate details, keep your phone number up to date and keep your sign-in secure. Your account and pass are personal: you may not share, sell or lend them, or let anyone else use your QR code.
3. Passes and visits
- Each pass level includes a number of visits per billing period, shown in the app before you buy: Basic 16, Pro 18, Premium 20 and Executive 24 visits.
- A visit is counted when a partner gym scans your QR code. Partner gyms may limit FitFlex visits at certain times; the app shows each gym's access hours.
- Which gyms each pass level covers is shown in the app and may change as gyms join or leave the network.
- Unused visits do not carry over to the next billing period unless the app says otherwise when you buy.
4. Payments and renewals
Prices are in Tanzanian shillings and include any applicable taxes. You pay through our payment partners, including M-Pesa, Airtel Money and Selcom. If your pass renews automatically, the app shows the renewal date and amount, and you can turn renewal off in the app before that date.
Once a billing period has started, payments are not refundable except where the law requires it, where we cancel your pass, or where we charged you in error. Contact us if you think a charge is wrong.
5. At the gym
Each partner gym has its own house rules on dress, equipment, safety, lockers and conduct. You must follow them and the instructions of gym staff. A gym may refuse entry or ask you to leave if you break its rules or put others at risk.
6. Trainer sessions
Trainers on FitFlex are independent professionals. When you book a session, you agree to the price, time and cancellation terms shown in the app at booking. Tell your trainer about any injury or health condition that could affect your training.
7. Marketplace orders
Products in the marketplace are sold by independent vendors. You collect your order at the partner gym you choose at checkout, within the collection period shown in the app. The vendor is responsible for the product's quality and description; we help with collection and payment problems.
8. Health and safety
Exercise carries a risk of injury. Check with a doctor before starting a new programme, especially if you have a health condition, are pregnant or have not exercised for a while. Train within your limits and stop if you feel unwell. FitFlex does not give medical advice.
9. Suspension and closing your account
We may suspend or close an account that is shared, used for fraud, used to abuse gym staff or other members, or that otherwise seriously breaks these terms. Where we can, we will tell you first and give you a chance to respond. You can close your account at any time in the app or by contacting us.
10. Our responsibility to you
We provide FitFlex with reasonable care and skill. Partner gyms, trainers and vendors are responsible for their own facilities, sessions and products. To the extent the law allows, we are not responsible for losses caused by a partner, or for indirect losses, and our total responsibility to you is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits rights you have under Tanzanian consumer protection law, or our responsibility for death or injury caused by our negligence.
11. Complaints and disputes
If something goes wrong, contact us first using the details below; we aim to reply within 2 working days. If we cannot resolve it together, the courts of Tanzania have jurisdiction, and these terms are governed by the laws of Tanzania mainland.
12. Changes to these terms
We may update these terms as FitFlex changes. If a change matters to you, we will tell you in the app or by message before it applies. If you do not agree, you can stop using FitFlex and close your account before the change takes effect.
Maswali kuhusu hati hii
Tuandikie kupitia support@fitflex.af au tumia fomu ya mawasiliano.